At Thewearwish, operated by  Novaweb Technologies Private Limited, we focus on delivering a smooth and hassle-free shopping experience. In this document, “we,” “us,” and “our” refer to  Novaweb Technologies Private Limited, while “you,” “your,” and “user” refer to our valued customers. By placing an order through our platform, you agree to the terms below regarding returns and refunds. If an order needs to be returned, our return conditions are outlined clearly for your convenience.

Eligibility for Returns
Items must remain unused, unwashed, and in their original condition with all tags, labels, and packaging intact.

• Ensure that all tags, labels, and boxes are returned exactly as received.
• Products that have been worn, washed, or altered in any way are not eligible for return.
• Return requests must be submitted within 48 hours of delivery. Please contact our customer service team within this period to initiate a return.
• Items failing to meet these requirements will not be accepted.

How to Initiate a Return

Step 1: Submit a Request
Email your return request along with your Order ID and reason for return to novawebtechnologiespvtltd@gmail.com / novawebtechauthorize@gmail.com.

Step 2: Attach Supporting Photos
If the item is damaged, defective, or incorrect, include clear photos demonstrating the issue to expedite processing.

Step 3: Follow Return Instructions
Once your return is approved, we will provide instructions for sending the item back.

We reserve the right to deny returns that do not comply with our guidelines.

Refund Process & Timeline
Upon receiving your returned item, our team will inspect it to confirm it meets our return conditions. You will then be notified about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–7 business days. A confirmation email will be sent once the transaction is completed.

Partial Refund Guidelines
For items that partially meet the return criteria (e.g., minor damage or missing packaging), a partial refund may be offered at our discretion.

Damaged, Defective, or Wrong Product
If an item arrives damaged, defective, or incorrect, please submit a return request within 48 hours of delivery. Share clear photos or videos of the issue via email to help us resolve it quickly.

Need Assistance?
For questions or support regarding your return or refund, contact our customer support team at novawebtechnologiespvtltd@gmail.com / novawebtechauthorize@gmail.com.

Thank you for choosing Thewearwish. Your trust is valuable, and we are committed to ensuring your experience remains exceptional.