At Thewearwish, we are devoted to ensuring a trustworthy and smooth shopping experience for our customers. We uphold fairness and transparency in addressing all consumer concerns. This Grievance Redressal Policy is designed to handle complaints efficiently, professionally, and in compliance with applicable regulations.

Definition of a Grievance
A grievance is any issue or dissatisfaction related to a purchase on our platform for which the customer seeks redress. This includes concerns about product defects, delivery errors or delays, payment discrepancies, returns, refunds, exchanges, customer service dissatisfaction, or policy-related inquiries.

Procedure to Raise a Grievance

• Access Help Centre or Contact Page: Go to the relevant section on the website or mobile app.
• Select Relevant Category: Identify the type of issue you are facing.
• Submit Complaint: Provide all necessary details, including order ID, issue description, and supporting images or documents.

Our support team reviews submissions and responds promptly.

Escalation to Grievance Officer
If resolution is unsatisfactory, escalate to the appointed Grievance Officer in accordance with the Information Technology Act, 2000, and other applicable laws. The Grievance Officer ensures accountability and fairness in handling unresolved matters. Contact via novawebtechnologiespvtltd@gmail.com / novawebtechauthorize@gmail.com.

Grievance Resolution Process

• Acknowledgement: Receipt of grievances is confirmed within 48 hours via email.
• Reference ID: A unique grievance ID will be shared for tracking.
• Resolution Timeline: The issue will be addressed generally within 7 working days, or as per applicable laws.
• Communication: Updates will be sent regularly via the registered communication channel.

Closing a Grievance
A grievance is considered resolved under the following conditions:

• A satisfactory resolution is provided by support of the Grievance Officer.
• The customer does not respond to communications within a reasonable time.
• The final resolution is communicated per policy and legal requirements.

Contact Information
For raising a grievance or further inquiries, reach out to novawebtechnologiespvtltd@gmail.com / novawebtechauthorize@gmail.com.

Note:
This policy may be revised periodically. Refer to our Terms of Use and Privacy Policy for the latest version.